If you are unhappy with your purchase, please arrange to return the product within 10 days of the purchase date for store credit. We will make every effort to replace your product with another item that works better for you.

Returned products must be at least 80% full. Please arrange to drop it off at the store if you live locally. Otherwise, the customer will be responsible for any postage or delivery charges of the returned product.

Once your order has been placed, you will receive confirmation of receipt and we will fulfill and ship your order within 3 business days.

Once your order has been placed, you will receive confirmation of receipt along with a tracking number. 

Please call (818) 293-8354 with any questions or concerns regarding your order.

If you are local to our area, please visit the Faces by Fern Skin Care Studio website to learn more about our skincare studio services and treatment offerings.